Returns & Refunds
If you have any concerns about your order please contact us: sales@essentialfoods.com.au
Standard Refund Policy
We do not offer returns or refunds of product(s) because you changed your mind. We will however look to provide the following:
If for any reason your good(s) are damaged upon receiving them, or they are not the correct product(s) you ordered, we will exchange it with a replacement product of the same value, at no cost to you. Please take a photo of the product and contact us within 7 days of receiving the product(s), so we can arrange to exchange it with the correct product(s). To make your claim please send us the following information:
- Name
- Product details
- Proof of purchase (including order number)
- Details of issue with product
The benefits provided to you under this policy are in addition to other rights and remedies you may have under relevant laws relating to the products, such as the Australian Consumer Law.
We will cover all transport costs involved in replacing and exchanging incorrect or damaged good(s).
We reserve the right to ask you to send us back the product(s) whether it is damaged, or not the correct item/product before we issue a replacement or exchange. To claim your out-of-pocket expenses for returning any product(s) to us, please send any receipts for postage to the address listed below.
To make a claim please contact us on the details below:
Sales@essentialfoods.com.au
Phone: 1300 461 566